Students regularly receive emails (including emails to their University email accounts) by scammers and spammers. The scammers frequently alter subject lines and message texts to make them convincing.
Please always be cautious about emails that ask you to open attachments or follow links, especially if the email sounds urgent.
The Student Loans Company’s top two messages to students are:
- They will never ask you to update your bank details by email
- They will never ask you to verify your student account details by email
Ignore messages that tell you to 'validate your account’ or provide any personal, security or banking details as the Student Loans Company will never ask you to confirm your information in this way.
Student Loans Company’s Top Five Tips to Avoid Phishing:
- Be suspicious of any urgent requests for personal or financial information.
- Be aware: Phishing scams are common around the three main installment payment dates in September, January and April.
- Always ensure that you’re using a secure web site when submitting credit card or other sensitive information; look out for “https://” and/or the security lock.
- Prevention: Your email details may have been taken from a social networking site so avoid disclosing your email address or make sure you hide it on your page.
- Check the quality of the communication. Misspelling, poor punctuation and bad grammar are often tell-tale signs of phishing.
The Student Loans Company will:
- Never ask to update your bank details
- Never ask you to verify your account details
- Never ask you to click a link, always type the address yourself: www.direct.gov.uk/studentfinance
- Never ask you to answer combinations on the same screen i.e Your Customer Reference Number and Password on the same screen
- Never provide you with a choice of secret questions. We will only ever ask you the question you gave us.
- Never ask you to update items such as date of birth or provide your email address password.