It’s important to know, or have easy access to, the following phone numbers.
|Emergencies in the UK||999|
|Emergencies in the EU||112|
|Medical problem (not life-threatening) in Wales or England||0845 46 47|
|To report a crime (if you’re not in immediate danger)||101|
|Security staff on your campus:
|Directory Enquiries (low cost)||118 848 (See note below)|
|Gas leaks / emergencies||0800 111 999|
|Animal rescue||0300 1234 999|
Directory enquiries note: There are hundreds of providers in the UK. Almost all cost money. The three most popular ones are 118 500, 118 118 and 118 888. There is a free one, 0800 118 3733, which is an automated speech-recognition based system, and you have to listen to adverts. There is even a way to access it at low costs or free from mobiles. However, for practical purposes, it may be easier to call a human service. Of the directory enquiries services that charge and are staffed by human operators, 118 848 is the cheapest (as of September 2015), as there is a flat rate charge of 40p.
Also find out and add to your phone:
- The numbers for reporting your bank cards lost or stolen. There may be a number to call from the UK, and a separate one to call if you are abroad
- The phone number for your landlord
- Phone numbers for your utilities providers
- An ICE (in case of emergency) contact in your mobile’s phone book. If you name a contact ICE, and you are injured or unconscious, emergency responders may be able to call your nominated person much quicker if they are marked as such in your phone.
If you need an emergency response, call the emergency services on 999.
If you witness or experience extremely serious situations, dial 999 and ask for an ambulance.
If you are on campus, phone security immediately so that they can give directions when the ambulance arrives.
- Treforest: 01443 482057
- Glyntaff: 01443 483165
- Atrium: 01443 668543
- Newport City: 01633 435020
Urgent medical care
For urgent medical problems, contact your GP or NHS Direct Wales: Phone 0845 46 47. The number is staffed 24 hours a day. Or visit the NHS Direct website
A&E – (Accident and Emergency departments in hospitals)
You can go to a hospital’s A&E unit for accidents and emergencies.
Local A&E units (24hours)
Cardiff University of Wales Hospital
Tel: 02920 747747
Royal Glamorgan Hospital
Tel: 01443 443443
Royal Gwent Hospital
Tel: 01633 234234
In case of an out-of-control file, call the emergency services on 999 and ask for the fire brigade.
Reporting a crime
If you need an emergency response, call the emergency services on 999. Emergencies may include being subjected to fear of immediate violence, or if you are in the process of having your property damaged / stolen.
If there is no emergency, call 101 to log your complaint.
If you require non-urgent assistance – for example if you are the victim of harassment or you would like to report suspicious behaviour or you simply want police advice and assistance – please contact the non emergency number 101.
Please also see the Local police contact details page. It includes information about PACT meetings, local police staff and more.
On Campus incidents
For non-emergency situations and to report an incident, please contact Campus Watch.
You can also complete the form below.